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Privacy Statement

Effective Date: 1.01.2021  At ImmediateCare Arizona, LLC (“ImmediateCare Arizona”, “we”, “our”, or “us”), we recognize the importance of protecting your privacy, including information that may be used, either alone or in combination with other information, to personally identify an individual (“Personal Data”). This privacy statement (this “Privacy Statement”) governs the way we use the Personal Data that we receive, collect and store about you in connection with your use of our website, www.immediatecarearizona.com, (the “Site”). This Privacy Statement does not apply to any website or application other than the Site, including those you may link to from this Site, and we are not responsible for the privacy practices of such third party websites and applications. Additionally, this Privacy Statement supplements, but does not override, our obligations under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) with respect to any information that constitutes protected health information under HIPAA. This Privacy Statement addresses the following questions:
  1. What Personal Data does ImmediateCare Arizona collect?
  2. How does ImmediateCare Arizona use the Personal Data that it collects?
  3. Does ImmediateCare Arizona disclose Personal Data to others?
  4. How long does ImmediateCare Arizona retain Personal Data?
  5. What choices do all Site users have with respect to their Personal Data?
  6. How does ImmediateCare Arizona protect Personal Data?
  7. Does ImmediateCare Arizona collect information from children?
  8. How does ImmediateCare Arizona respond to Do Not Track Signals?
  9. Will ImmediateCare Arizona make updates or other changes to this Privacy Statement?
  10. How can ImmediateCare Arizona be contacted?
  1. What Personal Data does ImmediateCare Arizona collect? As further described in this Section 1, we collect Personal Data in two ways: when you chose to provide Personal Data to us or our service providers on our Site; and automatically from you when you visit our Site.
  2. 1.1. Personal Data that you provide on the Site. On the Site, you may choose to provide the types of information listed below, some of which may constitute Personal Data. Providing this information is optional; however, if you chose not to provide it, we may not be able to provide you with the services you request.

    • Appointment Information. In order to schedule an appointment with us, you may be prompted to provide the following information related to you or, if applicable, the person for whom you are making the appointment:  name; reason for visit; date of birth; sex; phone-number; email; and whether you have previously visited ImmediateCare. If you prefer not to provide this information online, you may schedule an appointment by calling us or visiting us in person.
    • Biographic Information and Medical History. Our ImmediateCare Direct Membership program gives patients access to certain healthcare services for a set monthly fee. In order to enroll in ImmediateCare Direct Membership, you must create a user account. To create an account, you will be prompted to supply the following about you or the person you are enrolling: name (including maiden name, if applicable); preferred ImmediateCare provider; gender; email address; mailing address; phone number; date of birth; emergency contacts; and information related to your medical and social history (such as medications you take and your occupation). We will also ask for payment information, including payment card details and information about any company or secondary insurance provider that will be partially paying for your care. If you prefer not to provide this information online, you may schedule an appointment to meet with us in person.
    • Contact Information for Promotional Messages and Marketing. In various areas of the Site, we provide you the opportunity to submit your email address to subscribe to our email list. If you chose to provide this information to us, we will use it to send you email communications describing services we think may be of interest to you, as well as general wellness recommendations and information.
    • Questions and Comments for us. In various areas of the Site, we provide you the opportunity to submit communications to us by clicking on an “Email Us” icon. Depending on your device settings, clicking on this icon may automatically populate a draft email message addressed to us from you. In any case, we will receive any Personal Data you chose to provide us by email.
    • Personal Data You Disclose Relating to Others. You may choose to provide us Personal Data relating to others, such as contact information and medical history if you are booking an appointment or creating an ImmediateCare Direct account for someone else. Understand that if you disclose any Personal Data relating to other people to us for any reason in connection with the Site, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.

    1.2. Information Collected Automatically. We use the software tools described in this Section 1.2 to collect information automatically when you visit the Site. Additionally, some of our third-party service providers (described in Section 3, below) may use similar tools to automatically gather information on our behalf regarding your use of the Site. In either case, the automatically collected information, alone or in combination with other information, may constitute Personal Data. We have a legitimate interest in using this information to assist in systems administration purposes (including information security and abuse prevention), to track user trends, and to analyze the effectiveness of our Site.

    • Log Files. We use log files on our Site to capture your internet protocol (“IP”) address, your browser type, your Internet Service Provider (ISP), the date/time stamp of your Site visits, your referring/exiting pages, your clicked pages within the Site, your device number and type, your operating system or mobile carrier type, and any other information your browser sends to us.
    • Analytics Software Tools. We use Google Analytics on our Site to help us analyze the traffic on our Site. For more information on Google Analytics’ processing of Personal Data, please see http://www.google.com/policies/privacy/partners/. By using a browser plugin http://www.google.com/ads/preferences/plugin/ provided by Google, you can opt out of Google Analytics.
    • Cookies. When you visit our Site, our servers may send a cookie to your computer. We use these cookies to collect information about how you use the Site as part of our ongoing effort to operate the Site and to make interactions with our Site easy and meaningful. We use both session-based and persistent-based cookies. Session cookies exist only during one session, and they disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Some of these cookies are essential, meaning that our use of them is required to operate the Site (such as cookies necessary for you to navigate our site). Other cookies allow us to provide certain optional functionalities to you (such as a faster account sign-in process), or allow us and third parties to track and analyze your movement about the Site (such as what pages you view the most). Most browsers provide you with the ability to block, delete, or disable cookies. Please note that if you disable your web browser’s ability to accept some or all cookies, you may not be able to successfully use all of the features of the Site.
    • Other Tracking Technologies. When you visit our Site, in addition to cookies, we use device identifiers, pixels, web beacons, and similar technologies to collect information about how you use the Site. We process the information collected through such technologies, which may include or be combined with Personal Data, to help operate certain features of the Site, to determine the regions from which you access the Site, to enhance your experience through personalization, and to help us better understand the features of the Site that you and other users are most interested in.
  3. How does ImmediateCare Arizona use the Personal Data that it collects? The Personal Data that you submit or we collect through the Site may be used in the following ways: (i) to provide the services you request in connection with our Site; (ii) to respond to questions or comments you submit to us; (iii) to provide and improve our Site and services, including to ensure the Site’s technical functionality and security work as intended; (iv) to analyze how well our Site is performing by determining things like how many visitors reach the Site and what content is most popular, including as described in Section 1.2;  (v) to send you promotional and educational materials that you have requested; (vi) to protect our rights and our property and comply with applicable law; (vii) to perform any other activity for which we have requested and obtained your consent, and (viii) for another legitimate business purpose of ImmediateCare Arizona or a third party.
  4. Does ImmediateCare Arizona disclose Personal Data to others? Without your consent, we do not sell, lease, rent, or otherwise disclose the Personal Data collected from our Platform to third parties except in the situations described below in this Section 3.
  5. 3.1. Scheduling Partners. We share the Personal Data you provide to us when making an appointment with certain service providers that assist us in managing incoming appointments.

    3.2. Social Media Providers. If you access the social media icons that appear on our Site, we may allow the applicable social media platform (for example, Facebook) to collect information about you, such as the fact that you have visited or interacted with us. The third-party provider may combine this information with other information it has about you. As with all third parties, the use of this information will be governed by the social media platform’s privacy policy.

    3.3 Other Third-Party Providers. We transfer Personal Data to our other third-party service providers, such as payment card processors, as necessary for them to perform tasks on our behalf as more fully described in Sections 1 and 2.

    3.4 . In the Event of Merger, Sale, or Change of Control. We may transfer or assign this Privacy Statement and any Personal Data to a third-party entity that acquires or is merged with us as part of a merger, acquisition, sale, or other change of control.

    3.5. Other Disclosures. We may disclose Personal Data about you if we have a good faith belief that disclosure of such information is necessary to: (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) enforce our Terms and Conditions, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of other Site users or the public.

  6. How long does ImmediateCare Arizona retain Personal Data? If and as allowed by applicable law, we reserve the right to retain Personal Data as long as the Personal Data is needed: (i) to fulfill the purposes that are described in Sections 1 and 2; or (ii) to comply with applicable law.
  7. What choices do all Platform users have with respect to their Personal Data? In most cases, you can choose not to provide us information through the Site, and to instead request services either over the phone or in person. Additionally, you can unsubscribe from marketing messages by clicking the link in any marketing email you receive from us. Please note that even if you opt-out of receiving marketing messages, we may still send you communications related to services, as well as administrative, maintenance, and operational emails.
  8. How does ImmediateCare Arizona Protect Personal Data? We want you to feel confident about using our Site, and we are committed to taking appropriate steps to protect the Personal Data we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures designed to protect the Personal Data that we collect and process.
  9. Does ImmediateCare Arizona collect information from children? Children under the age of 13 should not use the Site at any time, and we do not knowingly collect or store any Personal Data of children under the age of 13. If you are a parent and believe we have collected Personal Data about your child, please contact us using the contact information below. If we discover that we have inadvertently gathered Personal Data from a child under the age of 13, we will take reasonable measures to promptly remove such information from our records.
  10. How does ImmediateCare Arizona respond to Do Not Track Signals? We do not track Site users over time and across third-party websites to provide targeted advertising on our Site. Accordingly, we do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Data about an individual consumer’s online activities over time and across third-party web sites or online services. Our service providers or other third parties may respond differently to “do not track” signals, as described in their respective privacy policies.
  11. Will ImmediateCare Arizona make updates or other changes to this Privacy Statement? Refer to the “Effective Date” at the top of this page to see when this Privacy Statement was last updated. We reserve the right, at our discretion, to change the terms of this Privacy Statement at any time. We may provide you with notice of material changes to the Privacy Statement as appropriate under the circumstances, but we reserve the right, at our discretion, to change the terms of this Privacy Statement at any time without notice to you. UNLESS OTHERWISE INDICATED, ANY CHANGES TO THIS PRIVACY STATEMENT WILL APPLY IMMEDIATELY UPON POSTING TO THE PLATFORM.
  12. How can ImmediateCare Arizona be contacted? If you have any comments, concerns, complaints, or questions regarding our Privacy Statement, please email us at contactus@mycareaz.com or call us at 520-800-8229.

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